FREQUENTLY ASKED QUESTIONS

Whom should I contact if I get inferior quality tea & coffee from the machine?

You can immediately get in touch with our call centre 1800 22 82 83 or contact us.

How are the tea and coffee made for the vending machine different from regular retail products?

Retail tea & coffee offer only tea or coffee powder. Premix will ensure you have sugar, instant tea powder & milk powder mixed together to give you a perfect cup.

How can I check the yield of the vending machine?

Digital counters are used in the machines to check drink-wise/day-wise usage.

How can I be assured of the quality of tea and coffee dispensed?

Our machine does hourly hot water flush to ensure every cup of tea & coffee tastes fresh & hygienic. The tea & coffee decoction jars are cleaned every day to ensure the highest quality.

Why is warm/hot milk used in your Fresh Tea Machine?

Fresh milk is poured in a heater and heated to above 80oC in order to ensure the milk is microbiologically safe throughout the day and is used for making tea.

Is there any risk with respect to overheating, heat shock or fire with the machine?

Automatic multiple cut-off devices are used to prevent overheating/fire in the machine.

Is machine tea unhealthy when compared to home prepared tea?

No, it is not unhealthy. Instead of milk, we add dairy whitener with milk solids and less fat. Since tea premixes are instant & tea leaves take longer to brew, we add instant tea powder. Just like how sugar, fresh milk and tea powder are added in homemade tea, in premix tea, all these ingredients are used to make an instant mix & quick tea.

Is the milk storing pouch, used in the Fresh Tea Machine, safe and non-toxic?

Yes, it is totally safe. This pouch has been tested in extreme conditions (as per IS 9845) and safety cleared for any toxicity. The concept is the same as boilable ready-to-eat food pouches.

How long would it take to receive the machine after an order is placed?

One week.

What is the lead time to fix machines if it is not working properly?

Your call will be closed within 4 hrs of your call being registered at the call centre.

Do you have Pay and Use machines?

Yes, Smart Card System can be used for drink dispensing.

Can I choose the products that the machine would vend?

Yes, machine can be programmed as per product requirement.

Who are the suppliers of tea premix?

Tea premixes are manufactured at Hindustan Unilever factories.

Who are the suppliers of coffee premix?

Coffee premixes are manufactured at Hindustan Unilever factories.

What sort of cleaning/disinfecting is required for vending machines?

Once in day. Cleaning with hot water and VIM liquid is required for all components where product passes.

How much energy does a vending machine consume?

Energy consumption depends on the number of cups dispensed in a day.
Connected load for:
Fresh Milk machine is 5KW.
Premix machine is 2.5KW.

Will you send someone out to clean and fill my machine?

Daily cleaning and refill has to be done by local machine operator only.

Can I do basic maintenance myself?

Monthly preventive maintenance is recommended for the smooth running of the machines and to avoid breakdowns.

How often should the vending machines be refilled?

FRESHLY BREWED TEA & COFFEE: Every 50 cups.
BEAN-TO-CUP: Up to 140 cups.
PREMIX TEA & COFFEE: Every 80 cups

What happens if I need to move my vending machine?

Call our Call Centre (1800 22 82 83 or visit) and place a request. Your request will be addressed within 24 hrs.

How do you deal with repair and refill issues?

In case of a breakdown, register a call with our call centre (1800 22 82 83 or visit) between 9AM to 6PM. Do remember that refills have to be done by a machine operator only.

What products do you have available in the vending machines?

To be filled. Content pending.

What if I need vending machines for more than one location?

Yes. It is possible and depends on your consumption (Minimum Quantity 25 kgs)

Do you have “exchange offer” on vending machines

No, currently there are no exchange offers from Hindustan Unilever.

Can I get a vending machine on rent?

Yes

Do you have any vending solutions for home?

No, currently all our machines are designed for the output no less than 50 cups per day

What is the process to get my vending machine replaced?

The first step is to register a complaint with our call centre (1800 22 82 83 or visit) and they will help you wth the next step.

Machine breakdown too frequent; Can I get it replaced?

Machine can be replaced in the case of frequent or repeated breakdown. You can call and register your compaint with our call centre (1800 22 82832)

Can I use Bru/Red Label premix on non-HUL machines?

No, it is not ethical and hence, not advisable.

Is there a minimum quantity of premix to be purchased?

Yes. A minimum of 25 Kgs needs to be purchased.

What are the premixes available?

Cardamom Tea, Lemon Tea, Masala Tea, Coffee, Low Sugar Coffee, Normal Sugar Dairy Whitener, Low Sugar Dairy Whitener, Soup.
Tea Bags : Plain/Flavour/Green Tea

What are Fresh Brew vending machines?

These machines will dispense tea & coffee that taste similar to homemade tea. Tea & coffee powders are brewed with hot water & are mixed with fresh hot milk to give a tasty brew.

What does “Fresh Milk” indicate?

Fresh Milk in this context is a set of milk packets bought from either local shops/vendors or neighbourhood retailers.

Which vending machine is correct for my organisation’s needs?

  Bean to cup Fresh tea and coffee machine Bru Gold with canister 2L Premix 4L Premix 6L Premix
Types of Drink 7 7 7 2 4 6
Drink Size (Ml) 80-150 80-300 80-300 50-150 50-150 50-150
Speed (cups/min) 3 8 5 5 5 5
Max cup dispense with single refill 145 75 (Tea:30 Coffee:45) 400 80 80 80

How many different selections do vending machines have?

All Fresh Tea and Coffee machines: 8
Premix: 6

How long does it take to install the vending machines?

It takes a minimum of 7 working days to install the Premix machine and 15 days to install a fresh milk machine.

What is the minimum cup usage required per day for both the options?

Fresh milk: 250 cups per day per machine
Premix: 95 cups per day per machine

What are the prerequisites for installing Fresh Tea & Coffee Machine & Premix Machine?

Fresh milk machine:Employee count. Consumable model or per cup billing pattern. Need for a distributor to supply milk. Milk storage facility. Machine operator.
Premix Machine:Employee count. 2 lane or 4 lane. Consumable or per cup. Power back-up for both.

How much do vending machines cost?

We have a range of vending machines to match every need and budget. Vending machines can be deployed on rent too. To choose what is right for your needs, please contact us (1800 22 82 82 or visit).

How can I get demo done in my office?

Call us (1800 22 82 82) on our toll-free Business Enquiry number mentioned in the ‘Contact Us‘ page and we will be happy to conduct a detailed demonstration for you, based on your needs mentioned in an easy-to-fill form provided on the page.

How do I sign up as a distributor of vending machines and premixes?

Call us (1800 22 82 82) on our toll-free Business Enquiry number mentioned in the ‘Contact Us‘ page with your queries and we will guide you through the steps to become our distributor. Becoming a distributor will require an investment of Rs 5 to 6 lacs and 800-1000 sq ft space for holding inventory.